Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to Renura AI ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering and lead management services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, phone number, and business information
• Billing and payment information
• Communication preferences

Call and Communication Data:

• Phone call recordings and transcriptions
• SMS and text message content
• Appointment and scheduling information
• Lead and customer interaction data

Technical Information:

• IP address and browser type
• Device information and operating system
• Usage data and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our AI call answering and lead management services
• To process appointments, bookings, and customer inquiries
• To improve and optimize our AI systems and service quality
• To communicate with you about your account and our services
• To send promotional materials (with your consent)
• To comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our services (e.g., cloud hosting, payment processing, CRM integrations)
• Business Partners: With your consent, we may share lead information with your designated CRM or business systems
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers and cloud infrastructure
• Regular security audits and monitoring
• Access controls and authentication measures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are retained according to your service agreement and applicable legal requirements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Data portability

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: